Written by ©2019 Lien Design
There’s no doubt that customer feedback plays an essential role in branding and product innovation. Today, brands are taking customer involvement to the next level with co-creation. Co-creation is the process where consumers and brands work together to create better ideas, products and services. There are a number of brands getting on board with the co-creation process. Here is a bit about how brands are taking customers feedback up a notch to help them grow and improve.
Insight Communities:
An insight community is group composed of a company’s most trusted stakeholders, customers, partners, employees, fans, donors and alumni. They give you rapid ongoing feedback that can help you make confident business decisions. Many companies use these insight communities to help them understand the direction they need to take and even to develop products for the future.